Shipping Policy

Thank you for choosing ORNIQUE. Our products are made to order, with production beginning once your order is placed. Please read the shipping policy below before ordering.

Production time

ORNIQUE products are made to order. Delivery is normally approximately four months after the order is confirmed and payment received. Lead times may vary with production conditions and the order itself; should this occur, we will let you know promptly.

Shipping method

Orders are shipped by a courier of our choosing. We are unable to accept requests for a particular carrier.

Domestic shipping

We ship throughout Japan. Shipping costs are advised according to the order and the delivery region.

International shipping

We also ship internationally. Please confirm the countries and regions we can reach when you order. Any customs duties, import taxes or clearance fees arising on international delivery are the customer's responsibility. Please check the import regulations and tax system of your own country.

Delays

Delivery may be delayed by weather, natural disaster, transport delays, customs clearance or other causes beyond our control. Should this occur, we will inform you as quickly as we can.

Delivery address

Changes to the delivery address after ordering may not be possible, depending on production and dispatch status. If you need to change it, please contact us as early as possible.

On receiving your order

Please check your order promptly on arrival. In the unlikely event of a fault or damage in transit, please contact us within seven days of receipt.

Fitting samples

Where a fitting sample is used, please return it by the due date, following the instructions sent with it. If you will miss the deadline, please let us know in advance.